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Refund Policy

Books may be refunded if a student has dropped the corresponding course within the first two weeks of the course start date.  Books must be in original condition and unopened if sealed or wrapped and access codes must be unopened/unscratched.  Returns for purposes outside of dropped courses are not guaranteed.  All refunds are at the discretion of management.

Rental Program

The LCCC Bookstore is proud save students money with our Rental Plus Program!  All rental books are for the duration of the current semester. Rentals offer students another option to save money on their textbook costs by providing immediate upfront savings. Students who rent books are required to have a debit/credit card placed on file as collateral for their rental book.  In the event the book is turned into the bookstore past the due date a $10 late fee per book will be accessed to the card on file.  Students opting to rent will complete a Rental Agreement during the online checkout process.  The last date to receive a refund for a rental textbook follows the same return policy as purchased materials.

Frequently Asked Questions

GENERAL BOOK
Q: What is an ISBN?
A:  ISBN is an abbreviation for International Standard Book Number. Each ISBN is a unique identifier for a book or other book-like product that specifies its title, format, edition, and publisher.

Q: Where is the ISBN located on my book?
A: ISBNs are typically located on the back of each book near the barcode and inside each book on the copyright page.

Q: What does an ISBN look like?
A:  ISBNs are typically 13 digit (Ex. 9780357499764) or 10 digit (Ex. 035749976X) numbers. ISBNs are sometimes displayed with sections separated by hyphens (Ex. 978-03574-9976-4).

Q: Are there new and used prices for every course material?
A:  The majority of course materials are available as new, used, and rental. There are some course materials such as access codes and workbooks that do not have a used option since they cannot be reused.

ORDERING COURSE MATERIALS
Q: How do I order my course materials?
A: Please click the textbooks tab or CLICK HERE to find your required course materials for each of your courses. You can quickly Lookup by Student ID or Lookup by Course.

Q: Do I need to purchase ALL of the course materials listed for my courses?
A:  Course materials listed as:

-Required or Choice have been submitted by your instructor as a requirement to pass your course.  Items listed under Choose are required but students may choose their preferred format typically between Hardback book, Paperback book, Looseleaf 3-ring binder book, or eBook, based upon availability.  

-Instructor Recommended aren't required but have been submitted by your instructor as an additional resource to help you pass their course. 

-Optional have been listed by the LCCC Bookstore as an alternative or component of the Required course materials like an access code.  Most digital access codes include the textbook in an eBook format, many students choose to rent or purchase the optional physical textbook as an additional resource for their course.  

TEXTBOOK RENTALS
Q: What is a textbook rental?
A: All you do is a pay a portion of the purchase price and return it back at the end of the semester.

Q: How long do I get to keep a rental?
A: The rental isn’t due back until the end of the semester, typically the last day of Finals Week. 

Q: I like to buy my books instead of renting because I may need them.  Why should I rent?
A: The LCCC Bookstore has a No-Risk Rental Program meaning the full rental price paid can be applied to the purchase price at the end of the semester if you want to keep your book. For example, if the rental price is $25 and the purchase price is $75, you would pay $50 to keep the book at the end of the semester. 

Q: Can I rent books or packages with an access code in them?
A: Yes, the rental price includes the purchase of the access code, and the book will need to be returned at the end of the semester.

Q: Can I write or highlight in my rental?
A: Yes, normal use of writing/highlighting in the book is allowed. Excessive highlighting or writing can result in the rental being deemed damaged (See question below).

Q: What if I lost or damaged my rentals?
A: You only have to pay the difference in how much was paid for the rental minus the purchase price.

Q: How do I return my rental?
A:  There are 3 easy ways to return your rentals.  All information can be found Here

Q: What if I don’t return my rental?
A: The LCCC Bookstore will charge the debit/credit card that is on file the difference in how much was paid for the rental minus the purchase price plus a $10 Overdue Book Fee.

Q: Why do I need to hold a debit/credit card on file for a rental?
A: The LCCC Bookstore requires a debit/credit card to be held on file in case the rental is not returned.

Q. What if I need to extend my rental? 
A. Please contact the LCCC Bookstore. All you have to pay is the rental fee for the upcoming rental period.

Q. What if I want to keep my book? 
A. Please contact the LCCC Bookstore to let us know that you want to keep the book. The LCCC Bookstore has a No-Risk Rental Program meaning the full rental price paid will be applied to the purchase price if you want to keep your book. For example, if the rental price is $25 and the purchase price is $75, you would pay $50 to keep the book.  Be sure to contact us to avoid an additional $10 Overdue Book Fee!

SELL COURSE MATERIALS
Q: Do you purchase course materials?
A:  The LCCC Bookstore buys back books from students every day of the year.  For more information click Here

Q: What kind of course materials do you purchase?
A: The LCCC Bookstore purchases all types of course materials: books, hardback, paperback, loose-leaf/binder, novels, trade, etc;

Q: How do I get paid for my course materials?
A: Online and phone book buybacks are paid to customer Paypal accounts or via check. 

PAYMENT METHODS
Q: What payment methods does the LCCC Bookstore accept?
A: The LCCC Bookstore accepts the following:
- Credit/Debit Card
- Financial Aid 
- Bookstore Gift Cards

Q: Can I have my textbooks billed to my student account?
A: Yes, you can charge textbooks to your student account if you have Grants, Loans, Scholarships, Sponsored Charges, GI Bill, Vocational Rehab, or other financial aid funds available.

Q: Can I purchase other items than course materials with Pell?
A: Yes, you can purchase any item on the LCCC Bookstore website with available Financial Aid.

Q: After placing an order, I received an order confirmation.  Does that mean my payment method has been charged?
A:  No, the order confirmation email is only to confirm your order and payment method information has been received. Once your order is fulfilled, your payment method on file will be charged, and you will receive a second email confirming your order has shipped.

Q: Why do I need to hold a debit/credit card on file for a rental?
A: The LCCC Bookstore requires a debit/credit card to be held on file in case the rental is not returned.

Q: After I enter my credit card information, the website says "Billing system error." How do I fix this?
A: Please verify the credit/debit card number is correct. If it's incorrect, please re-enter you card number. If the card number is correct, please verify that the billing address is the address on file with your bank/financial institution. If it's incorrect, please re-enter the correct billing address.

IN-STORE PICKUP/SHIPPING
Q: How much does it cost to pickup my order in-store or shipped?
A: In-store pickup is always FREE. Shipping is FREE for orders over $50, and $6-$10 for orders under $100 depending on package weight.

Q: Where can I pick up my online order?
A: The LCCC Bookstore location inside of the Pathfinder Building at the Cheyenne Campus or at the ACC Bookstore at the Laramie campus.

Q: How long does it take to get my order if I ship my books?
A: With Priority Shipping, orders will typically be delivered in 2-4 business days.  Orders for in-store pickup will be available the same day your order is placed.   

Q: Does the LCCC Bookstore ship to international addresses?
A: Yes please contact us to ship to an APO or international address prior to placing your order so we can be sure your order is processed without delay. 

ORDER PROCESSING
Q: How long does it take to process my order?
A: The LCCC Bookstore online orders are fulfilled by the on-campus bookstores in Cheyenne and Laramie.  Orders are processed Mon-Fri from 8am-5pm.  Orders placed before 4pm will ship the same business day.  Please check your email or CLICK HERE to see the current status of your order.

ONLINE RETAILERS
Q: Why is it risky to order my course materials from online retailers?
A: There are multiple reasons:

1. Online retailers might ship the incorrect edition specified by your instructor. 
2. There can be shipment delays that can cause you to fall behind in your courses. 
3. Some online retailers charge the full purchase price to buy out a textbook rental that you want to keep, lost, or damaged while other companies (The LCCC Bookstore) allow you to apply the rental price as a credit toward the purchase. 
4. The majority of textbook rental sites display textbook rentals for packages/bundles that are missing required components like access codes that result in you spending more money to purchase the missing component(s). 
5. Exchanges/returns can be a hassle.

STORE HOURS
Q: What are your store hours?
A: Our store hours differ by campus and may vary throughout the school year.  You can always find our updated hours Here

Q: What if I'm not in town to buy/rent my textbooks?
A: The LCCC Bookstore Website is available to students 24.7.365 at www.LCCCBookstore.com!

RETURN/REFUND POLICY
Textbooks, packages, & access codes:
 These items may be returned the first two weeks of the course start date.  Shrink wrapped texts and packages are non-refundable for full value once the shrink wrap is broken or removed. Access codes cannot be returned once any seals have been broken, scratched off, or shrink wrap removed. Any new books returned out of their original packaging or no longer in 'new' condition will be refunded at a used book value (subject to manager approval).

Merchandise and gifts: These items may be refunded within 30 days of the original purchase date. All items must be in original/unopened packaging with the tags still attached.

Computer & software: These items must be unopened and returned within 10 days of the original purchase date for a refund. All opened computers and software are non-returnable.

eBooks: These items must be returned with 10 days from the original purchase date. Cengage Unlimited and Courseware are NON-REFUNDABLE once the access code has been redeemed.

Shipping: Any shipping charges are non-refundable.

CLICK HERE TO VIEW ORDER STATUS, HISTORY, AND TRACKING

Please contact us using your preferred method of communication if you have any questions:

Email: Bookstore@lccc.wy.edu

We are available to help on the phone 
Mon-Fri from 8:30am-5pm (MST)
Feel free to give us a call at 307.778.1114

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