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Return & Refund Policy

Refunds will be issued in the same tender type as the original transaction.
Textbooks, packages, & access codes
Books may be refunded if a student has dropped the corresponding course within the first two weeks of the course start date.  Books must be in original condition and unopened if sealed or wrapped and access codes must be unopened/unscratched.  Custom ordered books are NOT refundable. Refunds for purposes outside of dropped courses are not guaranteed. All refunds are at the discretion of management.
Merchandise and gifts (does not include Best Buy Products)
These items may be refunded within 30 days from the original purchase date. All items must be in original/unopened packaging with the tags still attached.
Computer & Software (does not include Best Buy Products)
These items must be unopened and returned within 10 days of the original purchase date for a refund. All opened computers and software are non-returnable.
Best Buy Products (all products purchased through the Best Buy link)
Best Buy items are shipped directly from Best Buy and are eligible for a refund within 14 days from the original date of purchase. However, changes and cancellations can ONLY be made for 30 minutes after an order is placed. After that time has passed, all returned/cancelled/refunded orders will incur a 15% restocking fee. All items must be in original/unopened packaging with the tags still attached.
eBooks
These items must be returned within 10 days from the original purchase date. Cengage Unlimited and Courseware are NON-REFUNDABLE once the access code has been redeemed.
Shipping
All shipping charges are non-refundable.
Overdue Rental Late Fees
Overdue Rental Late Fees of $10 per book are non-refundable.
Overdue Rental Buyout Charges
Overdue Rental Buyout Charges will be refunded if textbooks are returned to the LCCC Bookstore within 30 days of the Rental Return Date for the corresponding term.

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